Refunds are processed when a booking is canceled, and then payments will be returned to the payment method used during the booking. A booking cancelation has a 4% fee deduction from the total refund.
For transactions made online with a credit or debit card, refunds will be processed automatically. If a tenant has paid via invoice, refunds will be issued to the bank details provided upon booking.
To ensure a smooth process, please keep your bank details up-to-date in your account. Refund processing can take up to 30 days. For payments made out directly to the landlord, the refund will be handled by the landlord based on their policies.
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