How are refunds processed?

Refunds are processed once a booking is canceled. Payments will be made out to the payment method used when booking a space. 


If a booking is cancelled by the tenant, the tenant pays a 4% cancelation fee. 

Any transactions made online with a credit or debit card, will be automatically refunded. 


If a tenant has paid per invoice, refunds will be made out to the bank details provided to us. 


For a smooth retail process, please make sure that your bank details on your account are up to date. It can take up to 30 days for a refund to be processed. 

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