Refunds are processed once a booking is canceled. Payments will be made out to the payment method used when booking a space.
If a booking is cancelled by the tenant, the tenant pays a 4% cancelation fee.
Any transactions made online with a credit or debit card, will be automatically refunded.
If a tenant has paid per invoice, refunds will be made out to the bank details provided to us.
For a smooth retail process, please make sure that your bank details on your account are up to date. It can take up to 30 days for a refund to be processed.
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