How do I set up a cancelation policy?

There are 3 types of cancelation policies that you can set up for your listings. The type of cancelation policy reflects how refunds are handled. 


Flexible “1 Week”  

  • Bookings cancelled up to 2 weeks (14 days) before the start of the lease will receive a 100% refund (after our Fees have been deducted)
  • Bookings cancelled up to 1 week (7 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
  • Cancelations must be made by 12 midday CET (Central European Time) on the appropriate day.


Moderate “2 Weeks”

  • Bookings cancelled up to 2 weeks (14 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
  • Cancelations must be made by 12 midday CET (Central European Time) on the appropriate day.


Strict “1 Month”

  • Bookings cancelled up to 1 month (30 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
  • Cancelations must be made by 12 midday CET (Central European Time) on the appropriate day.


Set up cancelation policies:

  1. Go to the listing wizard
  2. Go to the section house rules and documents
  3. Select the type of cancelation policy you want for the listing 
  4. Click publish 

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