A tenant can cancel their booking at any time providing that it is in accordance with the cancellation policy defined by the landlord. If a tenant cancels in advance, they will receive a full refund minus a transactional fee of 4%, if it is in short notice they will receive a partial refund.
If for any reason a landlord cancels a booking, the tenant will receive a full refund.
For more detailed information regarding cancellation policies, check the POP UP SHOPS booking terms.
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