Is it possible to cancel a booking?

Tenants can cancel bookings providing it complies with the cancelation policy set out by the landlord. 


If a cancelation is made on time, you are entitled to receive a refund minus a 4% transaction fee. 


If the cancelation is made on short notice, you will receive a partial refund minus a 4% transaction fee. 


If the refund total is $100, POP UP SHOPS first deducts a 4% cancelation fee. This means the amount to be refunded would be $94.



Be sure to check the “House Rules” section of a listing to see the cancelation policy. 


There are three different cancelation policies to take note of:

  • Flexible (Cancelations are accepted up to 1 week before the start of a booking)
  • Moderate (Cancelations are accepted up to 2 weeks before the start of a booking)
  • Strict (Cancelations are accepted up to 1 month before the start of a booking)



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article