Is it possible to cancel a booking?

Tenants can cancel bookings providing it complies with the cancellation policy set out by the landlord. 


If a cancellation is made on time, you are entitled to receive a refund minus a 4% transaction fee. 


If the cancellation is made on short notice, you will receive a partial refund minus a 4% transaction fee. 


Be sure to check the “House Rules” section of a listing to see the cancellation policy. 


There are three different cancellation policies to take note of:

  • Flexible (Cancellations accepted up to 1 week before the start of the booking)

  • Moderate (Cancellations accepted up to 2 weeks before the start of the booking)

  • Strict (Cancellations accepted up to 1 month before the start of the booking)

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