Is it possible to cancel a booking?

Tenants can cancel bookings providing it complies with the cancellation policy set out by the landlord. 

If a cancellation is made on time, you are entitled to receive a refund minus a 4% transaction fee. 

If the cancellation is made on short notice, you will receive a partial refund minus a 4% transaction fee. 

Be sure to check the “House Rules” section of a listing to see the cancellation policy. 

There are three different cancellation policies to take note of:

• Flexible (Cancellations accepted up to 1 week before the start of the booking)

• Moderate (Cancellations accepted up to 2 weeks before the start of the booking)

• Strict (Cancellations accepted up to 1 month before the start of the booking)