How do I set up a cancellation policy?

There are 3 types of cancellation policies that you can set up for your listings. The type of cancellation policy reflects how refunds are handled. 

Flexible “1 Week”  

• Bookings cancelled up to 2 weeks (14 days) before the start of the lease will receive a 100% refund (after our Fees have been deducted)
• Bookings cancelled up to 1 week (7 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
• Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.

Moderate “2 Weeks”

• Bookings cancelled up to 2 weeks (14 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
• Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.

Strict “1 Month”

• Bookings cancelled up to 1 month (30 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
• Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.

Set up cancellation policies:

1. Go to the listing wizard
2. Go to the section house rules and documents
3. Select the type of cancellation policy you want for the listing 
4. Click publish